Web help desk review

microsoft help desk software

Relational ticket association to simplify project and task management Issues involving multiple tickets should be managed in lockstep to avoid chaos.

SolarWinds Web Help Desk's asset management capabilities start to show up when you begin managing clients.

solar web help desk

Employ robust reporting and monitoring Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements. You can also build an internal-only knowledge repository for technicians to consolidate and internally share content to help them troubleshoot and resolve recurring issues.

Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs. But if you lack the back-end hardware, there are online demos you can view on the website, which will give you a feel for the product. Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type.

internal help desk software

How will you keep up? Control change management Checks and balances makes service management feasible. Additionally, SolarWinds Web Help Desk allows administrators to create and update a knowledge base and frequently asked questions FAQ section that clients can access to see if their problem has already been solved.

Solarwinds web help desk

Each pricing tier comes with the ability to add as many assets as you need. Next Feature:. How will you keep up? The survey configuration allows you to modify your message to the client, set how often you send a survey to a client such as after every ticket or after every tickets , set an email reminder interval, and set up a link to a survey you'd like filled out. Automate service request management through ticket creation, assignment, routing, and escalation. Relational ticket association to simplify project and task management Issues involving multiple tickets should be managed in lockstep to avoid chaos. You can also build an internal-only knowledge repository for technicians to consolidate and internally share content to help them troubleshoot and resolve recurring issues. SolarWinds Web Help Desk's asset management capabilities start to show up when you begin managing clients. Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

Here is where you can set up which clients can create tickets for problem resolution as well as check the assets assigned to that client.

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